9.1. If you are unhappy with the content displayed on the website or our operation of the website, please communicate your complaint to
Informationofficer.paia@toyota.co.za.
9.2. If your complaint relates to the processing of your personal information, please communicate your complaint to KINTO’s Information Officer at
Informationofficer.popia@toyota.co.za.
9.3. We will take reasonable steps to resolve your complaint within a reasonable time.
9.4. If unresolved within 30 business days, the dispute must be referred to arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA). Arbitration will be held in Johannesburg.
9.5. The Arbitrator must be selected by agreement or, failing that, appointed by AFSA.
9.6. The Arbitrator shall be:
- A legal expert (advocate/attorney) for legal matters
- A chartered accountant for accounting matters
- Any suitably qualified person for other matters
9.7. The Arbitrator's decision is final and binding.
9.8. Arbitrator's costs will be decided by the Arbitrator or shared equally.
9.9. This clause does not stop any party from getting urgent interim relief from court.
9.10. The Parties consent to the jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg, for these proceedings.