This Portal aims to assist customers with immediate information on whether their car is affected by a recall or special service campaign.
The portal provides a centralized information source where customers can access all campaign related information for their individual vehicle. This is an initiative by Toyota SA to provide an enhanced level of service to our customers and transparency throughout the process. Toyota has dedicated itself to strengthening its commitment to safety and quality. In part, that means focusing on putting our customers first, by taking appropriate action.
Current Recall and Special Service Campaign – July 2017
In line with Toyota’s global policy, Toyota SA Motors has initiated a recall campaign to replace Takata-produced front airbag inflators. The reason for this is certain types of airbag inflators manufactured by Takata were found to have a potential for moisture intrusion over time. Depending on the circumstances, this could create excessive internal pressure when the airbag is deployed and cause the inflator to rupture. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking and possibly injuring the occupants in the event of an accident. To date, no injuries or fatalities caused by this condition have been reported locally.
All the required components are available at local Toyota dealers. Affected owners will be notified by a Toyota dealer to bring their vehicle in for the service action. Please note that the replacement of the component will take one to two hours at no cost to the owner.
To check if your specific vehicle is affected by this recall campaign, please enter your VIN number into the form on the right side of this page. Alternatively contact the Toyota Call Centre on 0800 139 111. Ensure you have your vehicle’s VIN number on hand (the VIN number is recorded on your licence disc).
Toyota has rededicated itself to strengthening its commitment to safety and quality. In part, that means refocusing on putting customers and people first, by taking appropriate action.