Relations with Customers
TSAM excelled in national quality and customer satisfaction surveys which compare automobile manufacturers in South Africa, finishing top or close to the top of the rankings in every segment.
Relations with Employees
Total workforce numbers reduced by 16% between FY08 and FY09 due to the effects of the global recession. TSAM focused on providing education and training opportunities to enable employees to improve their skills and qualifications, thus adding value to their lives and their jobs.
|
|
FY'08
|
FY'09
|
|
Total number of employees
|
9 089
|
7 934
|
Health and Safety
Safety incident and injury frequency rates continued to decline thanks to risk reduction activities and effective safety structures, training and awareness. Increasing numbers of employees are taking advantage of wellness and assistance programmes.
|
|
FY'08
|
FY'09
|
|
Number of injury cases
|
533
|
290
|
Relations with Business Partners
Toyota dealers and suppliers must comply with stringent environmental standards, and suppliers are required to comply with ISO 14001 standards. Regular audits are carried out to confirm compliance.
Global Society/Local Communities
TSAM engages with business, community and civil society institutions to foster harmonious relations and contribute to the development of a thriving and vibrant society. TSAM has initiated or participates in educational, environmental and empowering projects located in local communities.