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Toyota Head Office

Toyota SA
1 Wesco Park
Old Pretoria Main Road
Kelvin View
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Name:
Surname:
Contact Number:
Email Address:
Vehicle model serviced:
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Vehicle Model:
Date of Service:
Dealership where vehicle was serviced:
Region:
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Dealer Name:
What was your overall impression of the dealership's showroom?:	Excellent Good Fair Poor
Name of service manager:
What was your overall impression with the service personnel?:	Completely Satisfied Very Satisfied Fairly Well Satisfied Somewhat Dissatisfied Very Dissatisfied
Were you provided with a contact person and number?:	Yes No
Comments:
To what extent were you made to feel like a valued customer?:	Select from Rating scale (1-10?) 1 2 3 4 5 6 7 8 9 10
To what extent did the service team deliver on the promises made?:	Select from Rating scale (1-10?) 1 2 3 4 5 6 7 8 9 10
Pricing – To what extent did the dealership live up to expectations in terms of pricing?:	Select from Rating scale (1-10?) 1 2 3 4 5 6 7 8 9 10
Were you updated with the progress of your service?:	Yes No
Comments:
Were you satisfied with the level of communication you received from the service department?:	Yes No
Comments:
Was the vehicle when you were told it would be ready?:	Yes No
Comments:
Was the vehicle free of faults on collection?:	Yes No
Comments:
Were there any unresolved problems after the service?:	No Yes
Comments:
If yes, how willing were the dealership to sort out unresolved problems?	Select from Rating scale (1-10?) 1 2 3 4 5 6 7 8 9 10
How likely are you to recommend the dealership to a friend or relative? Would you say the chances are … (excellent to poor)	Excellent Good Fair Poor
How likely are you to service your vehicle at this dealership again? Would you say the chances are … (excellent to poor)	Excellent Good Fair Poor
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