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Feedback on your Vehicle purchase

Feedback Form

Name:
Surname:
Contact Number:
Email Address:
Range:
Model:
Date of purchase:
Region:
Town:
Dealership where vehicle was purchased:
What was your overall impression of the dealership's showroom?: Excellent
Good
Fair
Poor
Name of sales manager/ sales executive:
What was your overall impression with the salesperson?: Completely Satisfied
Very Satisfied
Fairly Well Satisfied
Somewhat Dissatisfied
Very Dissatisfied
How familiar were the sales people with the product?: Select from Rating scale (1-10?)
1 2 3 4 5 6 7 8 9 10
To what extent were you made to feel like a valued customer?: Select from Rating scale (1-10?)
1 2 3 4 5 6 7 8 9 10
To what extent did the sales people deliver on the promises made?: Select from Rating scale (1-10?)
1 2 3 4 5 6 7 8 9 10
Pricing – To what extent did the dealership live up to expectations in terms of pricing?: Select from Rating scale (1-10?)
1 2 3 4 5 6 7 8 9 10
Was the dealership required to arrange financing?: Yes No
If yes, did the dealership help to arrange financing smoothly?: Yes No
Were you updated with the progress of your order?: Yes No
Was the vehicle free of faults on delivery/ collection?: Yes No
Were the operational features explained?: Yes No
Were the service and maintenance requirements explained?: Yes No
Were you provided with a customer service contact person and number?: Yes No
Were you contacted after the vehicle handover?: Yes No
Were there any unresolved problems after the sale?: Yes No
If yes, how willing were the dealership to sort out unresolved problems?: Select from Rating scale (1-10?)
1 2 3 4 5 6 7 8 9 10
How likely are you to recommend the dealership to a friend or relative? Would you say the chances are... (excellent to poor): Excellent
Good
Fair
Poor
How likely are you to buy from this dealership again? Would you say the chances are... (excellent to poor): Excellent
Good
Fair
Poor
Comments:

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Toyota Head Office

Stand 1, Eastern Service Road
Wesco Park, Sandton
2012
+27 (011) 809 9111

Customer Care Centre

Tel: 0800 139 111
Email: ccc@tsb.toyota.co.za
Fax: +27 (011) 809 2917

Toyota Roadside Assist

0800 022 600


Toyota Financial Services

0861 101 745


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