Toyota Lead The Way

TSAM’s vision is to develop a company that is globally competitive. This vision is to be achieved through three pillars: domestic market leadership, being a reliable supplier of quality products to the TMC global supply network, and being a profitable operation that is able to fund future growth. TSAM strives continuously to improve systems and technologies to deliver the best quality vehicles to customers, vehicles that meet customers’ needs and their high expectations of what the Toyota brand epitomises.

The Guiding Principles at Toyota spell out the unique philosophy by which all TMC operations around the world are conducted. This is based on respect for people and the cultures, customs and laws in each country, on teamwork and the ongoing pursuit of excellence.

An important document that was developed out of the Guiding Principles at Toyota is the Corporate Social Responsibility (CSR) policy which spells out TMC’s commitment to sustainable development. This provides a framework for TSAM’s relationships with people, both employees, partners and the communities within which it operates. It also provides a framework for the development of systems and technologies designed to eliminate harmful environmental impacts and to produce vehicles that lead the way in fuel efficiency, emissions reduction and recyclability.

TSAM’s commitment to good corporate citizenship is underpinned by governance structures and systems that address all aspects of sustainability across all operations. TSAM’s core values demonstrate the integration of sustainability within everyday business. International standards such as the King Code and Sarbanes-Oxley provide TSAM’s governance framework, supported by the internally developed Code of Conduct and the principles embedded in Hoshin Kanri (a strategic planning methodology that helps TSAM to focus on a shared goal, communicate that goal to all leaders, involve all leaders in planning to achieve the goal and holds people accountable for achieving their part of the plan). In 2007, all managers were trained in the application of Sarbanes-Oxley.

TSAM has a number of systems, policies and codes of practice in place, through which the Board and its subcommittees oversee sustainable development performance. These include the Toyota Environmental Management System, Employment Equity Plan and Policy, Broad Based Black Economic Empowerment Procurement Programme, the Masibambane Pact (between workers and management) and the Code of Conduct.

The Toyota Code of Conduct, the Giving and Receiving of Gifts Policy, and the Whistle Blowing Policy provide employees and TSAM management with clear guidance on acceptable and unacceptable behaviour, as well as the tools to address any shortcomings. All TSAM employees are made aware of the company’s expectations regarding ethical behaviour through induction training. Risk analyses processes identify the risks related to corruption and other forms of unethical behaviour.

TSAM is a member of the National Association of Automobile Manufacturers of South Africa and the Automobile Manufacturers Employers Organisation, and complies with the requirements of these institutions.